for the use of the Psynex therapy documentation platform
Version 1.0 – Effective: January 2026
Psynex is a professional software solution for psychotherapists and psychologists for efficient and secure documentation of therapy sessions. The platform supports the creation of reports and applications through AI-powered features. These Terms and Conditions govern the contractual relationship between Intermac systems as the provider and therapists as users of the platform.
These Terms and Conditions apply to all services provided by:
Intermac systems
Sendnicher Str. 58a
56072 Koblenz, Germany
Email: info@psynex.io
Phone: +49-151-2755-5942
VAT ID: DE178012433
(hereinafter "Provider", "we", "us" or "Psynex")
These Terms and Conditions apply exclusively to the provision and use of the web-based platform "Psynex" (www.psynex.de) including all related services.
Business Users Only:
The platform is exclusively intended for business users and professionals, particularly licensed psychotherapists, psychologists, and other mental health professionals (hereinafter "User", "Therapist" or "Customer"). The platform is not intended for consumers or personal use.
By registering for or using Psynex, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use the platform.
Use of the platform requires registration. During registration, you must provide accurate and complete information:
The contract is formed as follows:
We reserve the right to verify your professional qualifications. Access to certain features may be restricted until verification is complete.
Important:
Psynex provides the following core features:
We aim to provide the platform with 99.5% uptime on an annual average (excluding scheduled maintenance windows).
We may update, improve, and add new features to the platform at any time. We will notify you of significant changes that may affect your use of the service.
Features labeled as "Beta", "Preview" or "Experimental" are provided "as is" without warranty. They may contain bugs and are excluded from our uptime guarantee. Use of beta features is optional.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the platform for your professional therapy practice during the term of your subscription.
You may not:
You retain all rights to the data you enter into the platform (patient records, notes, etc.). We do not claim ownership of your content and only use it as necessary to provide our services.
Important: AI-generated reports and text are provided as suggestions only. You are required to review, edit, and approve all AI-generated content before use.
We do not guarantee the accuracy, completeness, or suitability of AI-generated content. You bear full responsibility for the final content of all reports and documents.
As the data controller, you are responsible for:
You agree to indemnify and hold harmless Psynex, its employees, and affiliates from any claims, damages, or expenses arising from your misuse of the platform, violation of these Terms, or infringement of third-party rights (including patient rights and data protection laws).
Current pricing is displayed on our website at the time of purchase. All prices are exclusive of applicable taxes unless otherwise stated.
| Billing Cycle | Payment Due | Cancellation Notice |
|---|---|---|
| Monthly | In advance on the 1st of each month | Cancel anytime, effective end of month |
| Annual | Annually in advance | 3 months before renewal date |
We accept:
If payment is overdue, we may:
Important: If access is suspended, your data remains available for download for 30 days. After this period, data will be deleted in accordance with our Privacy Policy.
We may adjust prices with 6 weeks' notice. You may cancel your subscription within 4 weeks of receiving notice of a price increase.
Your subscription begins when your account is activated and continues for the selected billing period (monthly or annual), automatically renewing unless cancelled.
Cancellation periods:
Either party may terminate immediately for material breach, including:
We may suspend your access if:
We will notify you promptly of any suspension and the reasons, unless prohibited by law or security concerns. Suspension will be lifted once the issue is resolved.
Upon termination:
We target 99.5% uptime on an annual average.
Excluded from this calculation:
We perform routine maintenance during low-usage hours (typically nights and weekends) and will notify you at least 48 hours in advance via email and in-app notification.
For critical security issues or severe disruptions, we may perform emergency maintenance without prior notice. We will inform you as soon as possible about the nature, reason, and expected duration.
We implement comprehensive technical and organizational measures to protect your data:
🔒 Encryption:
AES-256 at rest, TLS 1.3 in transit
👤 Access Control:
Per-user encryption, optional 2FA
🏢 Data Center:
Hetzner Germany, ISO 27001 certified
📋 Audit Logging:
All access is logged and monitored
Automatic backups:
In case of data loss due to our technical failure, we will restore from the most recent backup. Recovery Time Objective (RTO): 24 hours, Recovery Point Objective (RPO): 24 hours.
Recommendation: Despite our backup strategy, we strongly recommend exporting your important data at least weekly using the export function in your dashboard.
You are responsible for maintaining your own backups. We are not liable for data loss that could have been prevented by regular exports.
Unlimited liability:
We are fully liable for damages resulting from injury to life, body, or health, as well as damages caused by willful misconduct or gross negligence.
Limited liability:
For other damages, our liability is limited to breaches of essential contractual obligations. In such cases, liability is limited to foreseeable, typical damages, not exceeding the subscription fees paid in the preceding 12 months.
We are not liable for:
Important: AI-generated content (transcripts, reports, suggestions) is machine-generated and provided without warranty of accuracy, completeness, or professional suitability.
You must review and verify all AI-generated content before use. We are not liable for any damages arising from the use of unreviewed AI content.
We warrant that the platform will substantially perform the functions described in § 3. We do not warrant that the service will be uninterrupted or error-free.
Excluded: Issues caused by improper use, outdated browsers, or unsupported system environments.
Psynex is a documentation and practice management tool, not a diagnostic or treatment system.
You bear full professional responsibility for:
Psynex does not replace:
Using AI features does not reduce your duty of care. All AI-generated content must be reviewed and, where necessary, corrected before use.
We may modify these Terms to reflect changes in law, technology, or our services.
We will notify you of changes at least 6 weeks before they take effectvia email and in-app notification.
If you do not object within 4 weeks of receiving notice, the updated Terms will be deemed accepted.
We will clearly inform you of this consequence in our notification. If you object, you may terminate your subscription effective on the date the new Terms would take effect.
These Terms and all disputes arising from them are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
The exclusive place of jurisdiction for all disputes is Koblenz, Germany, provided you are a merchant, legal entity under public law, or special fund under public law.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.
The governing language of these Terms is German. In case of any discrepancy between translations, the German version prevails.
Questions about these Terms:
Intermac systems
Sendnicher Str. 58a
56072 Koblenz, Germany
Email: info@psynex.io
Phone: +49-151-2755-5942
Dispute Resolution:
The European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr/
As a B2B service, we are not required to participate in consumer arbitration proceedings.
✓ By using Psynex, you accept these Terms and Conditions
During registration, you confirm by checking the box that you have read, understood, and accepted these Terms. The current version is always available at www.psynex.de/terms-of-service.
Effective: January 2026 | Version: 1.0
These Terms were prepared with care but do not constitute legal advice. You may wish to seek independent legal counsel.